We understand that plans can change. Guanlitan allows customers to request an order cancellation or change as soon as possible after placing an order. Because orders move through our fulfillment process quickly, requests must be received before the order has been processed for shipment.
Cancel or Change Your Order
Guanlitan aims to process orders efficiently so that customers receive their purchases as quickly as possible. For this reason, there may be a limited period between placing an order and the beginning of fulfillment.
If you need to cancel an order or make a change, please contact us as soon as possible. We will make reasonable efforts to honor your request when the order has not yet entered the fulfillment or shipping process.
Requesting an Order Cancellation
If you no longer want an order, contact Guanlitan as soon as possible after placing it. Cancellation requests are generally possible only while the order remains in our processing stage and has not been shipped.
| Order Status | Cancellation Request | What Happens Next |
|---|---|---|
| Order Recently Placed | Cancellation may be requested. | We will review the order and confirm whether cancellation is possible. |
| Order Processing | Cancellation may still be possible if fulfillment has not begun. | We will attempt to stop the order before shipment. |
| Order Prepared for Shipment | Cancellation may no longer be possible. | The order may need to proceed through delivery. |
| Order Shipped | Cancellation is no longer available. | Customers may use the applicable return process after receiving the package. |
Changing Products or Order Details
If you need to change an item, size, color, quantity, or other order detail, please contact us immediately after placing your order.
We will review the requested change against the current status of the order. Changes are not guaranteed because orders may move into fulfillment shortly after purchase.
Product Change
You may request a different product before the original order enters fulfillment, subject to availability.
Size or Color
Size or color changes may be requested before processing, subject to available inventory.
Quantity
Quantity changes may be possible before the order is processed for shipment.
If the requested replacement product has a different price, we will provide instructions regarding any applicable payment difference or refund before completing the change when reasonably possible.
When Orders Begin Processing
Guanlitan generally begins preparing orders promptly after they are placed. Our standard handling time is approximately 1 business day.
| Stage | Typical Timing | Cancellation / Change Availability |
|---|---|---|
| Order Placed | After successful checkout | Contact us immediately. Best opportunity for a change or cancellation. |
| Order Processing | Typically within 1 business day | Request may be possible if fulfillment has not been completed. |
| Order Shipped | After fulfillment | Cancellation or order changes are no longer available. |
| In Transit | Typically 2–6 business days in transit | Order must continue through delivery; return options may apply after receipt. |
Order Processing Cut-Off
Our regular order processing schedule operates Monday through Friday. The daily order cut-off time is 5:00 PM EST.
| Order Timing | General Processing Treatment |
|---|---|
| Monday–Friday before 5:00 PM EST | Order enters our normal processing workflow. Contact us immediately if you need a cancellation or change. |
| Monday–Friday after 5:00 PM EST | Order may be handled on the next business day. |
| Saturday, Sunday or Holiday | Order processing may begin on the next applicable business day. |
Address Change Requests
If you entered an incorrect shipping address, contact us immediately with the correct information.
We will make reasonable efforts to update an address before the order is processed or shipped. Once a package has been transferred to the delivery carrier, Guanlitan may no longer be able to change the destination address.
Please carefully review your shipping information before completing checkout.
| Order Stage | Address Change |
|---|---|
| Before Processing | Contact us immediately. We will attempt to update the address. |
| During Processing | An address update may be possible depending on fulfillment status. |
| After Shipment | We generally cannot guarantee an address change once the package has been shipped. |
Orders That Have Already Shipped
Once an order has been shipped, we cannot cancel or modify the products included in that shipment through the normal order cancellation process.
If you no longer want the item after delivery, you may be able to return it under Guanlitan's applicable Return & Refund Policy.
Please do not refuse a shipment solely as a substitute for contacting customer support. Contact us first so that we can provide the appropriate instructions for your situation.
Accidentally Placed More Than One Order
If you accidentally submit the same order more than once, contact Guanlitan immediately and provide the relevant order numbers.
We will review the orders and attempt to cancel any duplicate order that has not yet entered fulfillment.
Contact Us as Soon as You Notice the Duplicate
The earlier we receive your request, the greater the opportunity to prevent an additional order from being processed or shipped.
Errors Made During Checkout
Customers are responsible for reviewing their order information before completing checkout, including product selection, size, color, quantity, shipping address, and contact information.
If you discover an error after placing your order, contact us immediately. We will attempt to correct the information when the order status allows us to do so.
Once an order has been processed or shipped, we may be unable to correct the original order information. In such cases, the applicable return or exchange process may be available depending on the circumstances.
Refunds for Approved Cancellations
If Guanlitan confirms that your order can be canceled, any applicable refund will be issued to the original payment method used for the purchase.
Guanlitan does not charge a cancellation fee for an approved cancellation request.
| Situation | Refund Treatment |
|---|---|
| Cancellation Approved Before Shipment | Applicable amount will be refunded to the original payment method. |
| Cancellation Not Possible Because Order Shipped | The customer may use the applicable return process after receiving the order. |
| Order Change Creates a Price Difference | Any applicable additional payment or refund will be handled based on the confirmed change. |
The time required for a refund to appear in your account may vary depending on the payment method and financial institution.
What to Do If Your Order Has Already Shipped
If you contact us after your order has already shipped, we will explain the available options based on the order status.
Because shipped orders are already in the carrier network, we cannot guarantee that a cancellation, address change, or product modification can be completed.
After receiving the order, customers may review the applicable Guanlitan return policy to determine whether the products qualify for return.
Contact Us Before the Order Ships
To request a cancellation or change, please email Guanlitan Support as soon as possible.
Include the following information in your message:
- Your full name.
- Your order number.
- The email address used to place the order.
- A clear description of the requested cancellation or change.
- For address corrections, provide the complete corrected shipping address.
How We Handle Your Request
When we receive a cancellation or change request, our support team will review the current status of the order.
Step 1
We receive your cancellation or change request.
Step 2
We check whether the order has entered processing or shipment.
Step 3
We confirm whether the requested action can be completed.
If the request cannot be completed because the order has already been processed or shipped, we will explain the available next steps where applicable.
Why Requests Must Be Submitted Immediately
Although Guanlitan generally handles orders within approximately one business day, fulfillment may begin at different times depending on operational conditions.
Therefore, we do not guarantee that every cancellation or change request submitted within a particular number of hours will be successful.
The safest approach is to contact us immediately after placing an order if you discover an error or change your mind about the purchase.
Please Review Your Order Before Checkout
Before submitting an order, customers should carefully verify all information displayed during checkout.
- Product name and description.
- Selected size and color.
- Quantity.
- Shipping address.
- Billing information.
- Contact email address.
- Order total and applicable charges.
Reviewing these details before payment helps prevent delays and makes it easier for us to process your order correctly.
If Your Order Cannot Be Canceled
If an order has already shipped and cannot be canceled, you may have the option to return eligible merchandise after delivery under Guanlitan's applicable Return & Refund Policy.
Our return policy provides a return period of 60 days for eligible orders. Approved refunds are generally processed within 12 days, and Guanlitan does not charge a return or refund processing fee where the applicable return requirements are satisfied.
Need to Cancel or Change an Order?
If you need assistance with an order, contact Guanlitan Support as soon as possible. Our team will review your request based on the current status of your order.
Guanlitan Customer Support
Please include your order number and clearly explain what you would like to cancel or change. Providing complete information helps us review your request efficiently.
Cancellation & Change Summary
| Request | When to Contact Us | General Policy |
|---|---|---|
| Cancel Order | Immediately after placing the order | May be possible before processing or shipment. |
| Change Product | Immediately after placing the order | May be possible before fulfillment, subject to availability. |
| Change Size / Color | Immediately after placing the order | May be possible before fulfillment, subject to inventory. |
| Change Quantity | Immediately after placing the order | May be possible before processing. |
| Correct Address | Immediately after placing the order | We will attempt to update it before shipment. |
| Cancel Shipped Order | After shipment | Cancellation is no longer available; return options may apply after delivery. |
| Duplicate Order | Immediately after noticing the duplicate | We will attempt to cancel the duplicate before fulfillment. |
Important Information
Guanlitan makes reasonable efforts to accommodate cancellation and change requests, but fulfillment operations may progress quickly. For this reason, a request cannot be guaranteed until Guanlitan confirms that the order has been successfully canceled or changed.
If you need to cancel or modify an order, please contact us as soon as possible rather than waiting for the order to ship.
By placing an order with Guanlitan, you acknowledge that orders may enter fulfillment promptly and that cancellation or change requests submitted after processing or shipment may not be possible.