Frequently Asked Questions

Guanlitan is an online store offering fashion products including sweaters, jackets, dresses, and other selected apparel. We provide customers with an online shopping experience designed around straightforward ordering, payment, shipping, and customer support.

Guanlitan currently offers a selection of apparel, including sweaters, jackets, dresses, and other fashion items available through our online store.

Product availability, colors, sizes, and styles may vary depending on current inventory.

Guanlitan products are available through our official online store. Customers can browse available products, select their preferred options, add items to the shopping cart, and proceed through checkout.

Shipping charges, when applicable, are displayed during the checkout process before you complete your purchase. Please review the final order total carefully before authorizing payment.

Please review the size information provided on the individual product page before placing your order. Compare the available measurements with your own measurements to select the size that best suits your needs.

If you are unsure about sizing, contact our support team before placing your order for assistance.

No. Product availability may change based on current inventory. Some colors, sizes, or styles may become temporarily unavailable.

The available options shown on the product page at the time of purchase represent the selections currently available for ordering.

You may request a size or color change as soon as possible after placing your order.

Changes are only possible if the order has not progressed too far into processing or shipment and the requested option is still available. Please contact us immediately because order processing may begin quickly.

We make reasonable efforts to display product images and descriptions accurately. However, colors may appear somewhat different depending on your screen, display settings, lighting, and other viewing conditions.

To place an order, select the product you want to purchase, choose the available options such as size or color, add the item to your cart, review your order, provide the requested information, and complete checkout using the available payment method.

Before completing checkout, carefully review:

• Product selection.
• Size and color.
• Quantity.
• Shipping address.
• Email address.
• Order total.
• Available payment option.

After a successful order, confirmation information may be sent to the email address provided during checkout.

If you have completed payment but cannot find your order confirmation, check your email folders first. If you still cannot locate it, contact Guanlitan Support before submitting another payment.

Orders should be completed through the checkout process available on the Guanlitan online store. Email support is available for questions and assistance with existing orders.

Guanlitan currently accepts PayPal for online purchases.

The payment options available through PayPal may vary depending on your PayPal account, location, eligibility, and other conditions determined by PayPal.

The payment options presented to you are determined through the PayPal checkout process. Depending on your location, account status, and eligibility, PayPal may present different ways to complete a transaction.

Please follow the payment options displayed during checkout.

Payments are processed through the available PayPal payment environment. Customers should follow the official checkout flow and should never send PayPal passwords or other confidential account credentials to Guanlitan by email.

If your payment does not complete, review the information shown by PayPal and follow the instructions provided during checkout.

If you are unsure whether your payment was completed, check your PayPal transaction history and your Guanlitan order confirmation before attempting another payment.

Do not immediately submit another payment. First check your email and PayPal transaction history.

If the payment appears successful but you cannot locate your order, contact Guanlitan Support with your available order or transaction information so we can review the situation.

Our standard handling time is approximately 1 business day.

Orders are generally processed Monday through Friday. Orders placed outside normal processing hours may be handled on the next applicable business day.

The typical transit time is approximately 2–6 business days after the order has been processed and shipped.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other conditions outside our direct control.

Our typical delivery timeline consists of approximately 1 business day for handling, followed by approximately 2–6 business days of transit.

Guanlitan may use USPS, UPS, or FedEx for order delivery.

The carrier used for an individual shipment may depend on operational and delivery considerations.

Our standard shipping rate is a $6.99 flat rate, unless a different shipping charge is clearly displayed at checkout.

Please review the final order total before completing your purchase.

Our standard order processing cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed after the applicable cut-off time may be processed on the next business day.

When tracking information is available for your shipment, tracking details may be provided after the order has been shipped.

Tracking updates are provided through the applicable delivery carrier.

Shipments may be delivered by USPS, UPS, or FedEx. Tracking availability and update frequency may vary by carrier and shipment.

Tracking information may take some time to appear after a package is handed to the carrier. Carrier scans and tracking updates may not occur continuously.

If your tracking information appears unchanged for an unusual period, contact our support team so we can help review the shipment status.

First, check around the delivery location, mailbox, building entrance, and other areas where the carrier may have left the package.

You may also check with household members, neighbors, or building management where appropriate. If the package still cannot be located, contact us with your order and tracking information.

You may request cancellation as soon as possible after placing your order.

Cancellation is generally possible only before the order has been processed for shipment. We cannot guarantee that every request will be successful because orders may enter fulfillment quickly.

You may contact us immediately after placing your order to request a change to the product, size, color, quantity, or shipping information.

Changes are subject to the current order status and product availability. Once an order has shipped, changes are generally no longer possible.

Email us as soon as possible at support@guanlitan.com .

Include your order number, the email address used at checkout, and a clear description of the requested change or cancellation.

Contact us immediately if you entered an incorrect address. We will make reasonable efforts to update the address before the order is shipped.

Once the package has been transferred to the carrier, an address change may no longer be possible.

Eligible products may be returned within 60 days, subject to the conditions described in Guanlitan's Return & Refund Policy.

Please review the applicable return requirements before sending an item back.

Guanlitan does not charge a return or refund processing fee for eligible returns and refunds under the applicable policy.

Approved refunds are generally processed within 12 days.

After Guanlitan processes the refund, the time required for the funds to appear in your account may vary depending on PayPal or your financial institution.

Refunds are generally issued to the original payment method used for the purchase.

For orders paid through PayPal, the refund may be processed through PayPal.

Returns should be requested within the applicable 60-day return period. Requests submitted outside the applicable period may not qualify for a refund.

If you have a special circumstance, contact customer support and provide your order information so we can review your situation.

Contact Guanlitan Support as soon as possible and provide your order number along with details about the item you received.

Where appropriate, we may request additional information or photographs to help us review the issue.

Please contact us as soon as possible after delivery. Include your order number and a description of the damage.

Photographs may be requested to help our team evaluate the condition of the item and determine the appropriate next steps.

Check your order confirmation and package contents first. If an item appears to be missing, contact us with your order number and details of the missing product.

Our team will review the order information and assist you with the next steps.

Contact us immediately. If your order has not yet shipped, we will attempt to update the address.

If the package has already shipped, we cannot guarantee that the address can be changed. Carrier-related options may depend on the applicable carrier and shipment status.

You can contact Guanlitan Customer Support by email:

support@guanlitan.com

Our customer support hours are:

• Monday – Saturday
• 8:00 AM – 7:00 PM EST

Messages received outside support hours can be reviewed during the next available support period.

To help us locate your order quickly, please include:

• Your order number.
• Your name.
• The email address used at checkout.
• A clear description of your question or issue.
• Relevant tracking information, when applicable.

Our team reviews customer inquiries during the published support hours. Response time may vary depending on inquiry volume, order complexity, and the information required to investigate your request.