Shipping Policy

Simple, Flat-Rate Shipping

Guanlitan offers a straightforward shipping option with a $6.99 flat-rate shipping charge. The applicable shipping cost is shown during checkout before an order is submitted, allowing customers to review the complete purchase total before payment.

The standard shipping charge applies to eligible orders placed through our online store. Product prices, applicable taxes, and the shipping charge are displayed separately where applicable so customers can clearly understand the total cost of an order.

When We Process Your Order

Our standard handling time is 1 business day. During this period, we receive and review your order, prepare your merchandise, complete the packaging process, and arrange shipment with the appropriate carrier.

Guanlitan processes orders Monday through Friday. Our daily order cut-off time is 5:00 PM EST.

From Checkout to Your Door

Our delivery estimate consists of two separate stages: handling and carrier transit. The standard handling period is 1 business day, followed by an estimated carrier transit period of 2–6 business days.

Delivery estimates are not guaranteed delivery dates. Actual transit times can vary because of carrier operations, weather, holidays, transportation conditions, address-related issues, and other circumstances beyond Guanlitan's direct control.

Our Delivery Carriers

Guanlitan works with established parcel delivery providers. Depending on the shipment and destination, your order may be delivered by USPS, UPS, or FedEx.

The carrier used for an individual order may depend on the shipment destination and operational availability. Customers do not need to select a specific carrier unless a particular shipping option is explicitly presented during checkout.

Shipment Tracking

Once your order has shipped and tracking information is available, you will receive the applicable tracking details associated with your shipment.

Tracking allows you to monitor important shipment events, including carrier acceptance, transportation updates, estimated delivery information, and delivery confirmation when provided by the carrier.

Once a package has entered the carrier network, the carrier's tracking system is generally the most current source for the package's transportation status.

Please Check Your Address Carefully

Customers are responsible for entering a complete and accurate delivery address during checkout. Please verify all address information before submitting your order.

An address should include all information necessary for successful delivery, including the recipient's name, street address, apartment or unit number when applicable, city, state or region, and postal code.

• Review your address before completing checkout.
• Include apartment, suite, or unit information when applicable.
• Make sure the postal code is correct.
• Contact us immediately if you identify an address error.

We will make a reasonable effort to assist with an address correction request before an order has been processed or shipped. However, an address change cannot be guaranteed after an order has entered fulfillment or been transferred to a carrier.

Delayed, Missing, or Damaged Shipments

Delayed Shipments

Carrier delays can occasionally occur due to weather, transportation disruptions, unusually high shipping volume, holidays, operational issues, or other unforeseen events. Our stated delivery timeframe is an estimate and may be extended by circumstances outside our control.

Tracking Shows Delivered but Package Is Missing

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and with other household members, building management, or authorized recipients.

If the package still cannot be located, contact Guanlitan Support with your order number and tracking information so we can review the available shipment details.

Damaged Package

Please inspect your package after delivery. If the package or merchandise appears to have been damaged during transportation, contact our support team promptly.

We may request photographs of the package, shipping label, and affected merchandise to help us understand the issue and determine the appropriate resolution.

Returned or Undeliverable Package

Packages may be returned by the carrier when an address is incomplete, incorrect, or otherwise undeliverable. If your shipment is returned, please contact us with your order details so our team can review the situation and advise on the available next steps.

How We Calculate Delivery Estimates

Our standard handling schedule operates Monday through Friday. Saturdays and Sundays are not counted as standard processing business days.

Carrier delivery operations may differ by location and service. Therefore, a carrier may transport or deliver packages on days that are not counted as standard Guanlitan processing business days.

Events That May Affect Delivery

Guanlitan works to maintain the published handling schedule, but delivery times can occasionally be affected by circumstances outside our control.

• Severe weather or natural events.
• Carrier network interruptions.
• Unexpected transportation delays.
• Public or carrier holidays.
• Unusually high shipping volume.
• Incomplete or incorrect delivery information.
• Address verification or correction requirements.
• Other unforeseen circumstances affecting transportation.

If an unexpected delay occurs, we will continue to provide assistance based on the information available for your shipment. Customers should use the tracking information supplied with their order for the most current carrier updates.

What You Will See Before Payment

Before completing an order, customers can review their selected merchandise, shipping address, applicable shipping charge, and order total. The standard shipping charge is $6.99 where the applicable shipping option is available.

Please review the information shown during checkout carefully. Completing the checkout process confirms that the customer has provided the information required for fulfillment and delivery.

Need Help With Your Shipment?

Our support team is available to help with shipping questions, order status, tracking information, delivery concerns, and other questions related to your Guanlitan purchase.

At a Glance