Return & Refund Policy

A Simple 60-Day Return Window

Guanlitan accepts eligible returns within 60 days from the date of delivery. We designed this return period to give customers sufficient time to receive their order, review the items, and decide whether the purchase is right for them.

If you decide that an eligible item is not suitable for you, please contact our support team within the 60-day return period to begin the return process.

Which Items Can Be Returned?

To help us process your return efficiently, merchandise should be returned in an appropriate condition for resale and inspection. We recommend keeping the original packaging and all included product materials until you have decided whether to keep your purchase.

Items that have been worn, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents normal resale may not qualify for a standard return. If you are unsure whether your item qualifies, please contact us before sending it back.

How to Request a Return

Please contact Guanlitan Support before sending merchandise back. This allows our team to provide the appropriate return instructions and connect the returned package with your original order.

Return & Refund Timeline

The following table summarizes the key timeframes associated with our return and refund process.

No Return or Refund Fees

Guanlitan does not charge customers a separate return processing fee or refund processing fee for an eligible return.

Once an eligible return has been approved and processed, the applicable refund will be issued without a Guanlitan return or refund fee being deducted from the refund amount.

Any shipping-related instructions associated with a specific return will be communicated by our support team as part of the return process.

How Refunds Work

Once an eligible returned item has been received and reviewed, Guanlitan will process the applicable refund.

Our target processing period for eligible refunds is within 12 days after the return has been received and approved.

After Guanlitan processes a refund, the time required for the funds to appear in your account can vary depending on the payment method and financial institution used for the original purchase.

What You Can Expect to Receive

For an approved eligible return, Guanlitan will process the applicable refund associated with the returned merchandise in accordance with the order and the applicable return terms.

Guanlitan does not impose a separate return or refund fee on eligible returns.

Customers should retain any return shipment documentation or tracking information until the return has been received and the refund has been completed.

Need a Different Size or Style?

If you would prefer a different size, color, or style instead of receiving a refund, please contact Guanlitan Support before returning your item.

Availability of a replacement item may depend on current inventory. If the requested replacement is not available, our support team can provide information about the available return and refund options.

If Something Is Wrong With Your Order

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact Guanlitan Support as soon as possible.

Include your order number and a description of the problem. We may request photographs of the merchandise, packaging, shipping label, or other information that helps us understand the issue.

Our support team will review the information and provide the appropriate next steps based on the circumstances of the order.

Items That May Not Qualify

The 60-day return period does not automatically mean every item will qualify for a refund. Merchandise must meet the applicable return conditions when it is received for review.

A return may be declined when merchandise is returned outside the 60-day return period or when the item has been used, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents it from being accepted as an eligible return.

If you are uncertain about the condition or eligibility of an item, please contact our support team before sending the item back.

Cancellation Requests

If you need to cancel an order, contact Guanlitan Support as soon as possible after placing the order.

We will make a reasonable effort to accommodate cancellation requests before an order has entered fulfillment. However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an order can no longer be cancelled because it has already entered fulfillment or shipment, the customer may use the applicable return process described in this policy after delivery.

Before Sending Your Return

• Confirm that your return request is within the 60-day return period.
• Contact Guanlitan Support before sending the merchandise.
• Include your order number with your return request.
• Make sure the merchandise is unworn, unused, and in acceptable return condition.
• Include original tags, packaging, and accessories whenever applicable.
• Pack the item securely to reduce the risk of damage during transportation.
• Keep your return tracking or shipping documentation until the return has been completed.

We're Here to Help

If you have questions about eligibility, return instructions, refund status, damaged merchandise, incorrect orders, or another return-related concern, please contact Guanlitan Support.

Return & Refund Terms at a Glance